Extended Warranty Policy

Wolph Limited Warranty Policy

At Wolph, we take pride in the quality and durability of our products. Our Limited Warranty Policy or Extended Warranty Policy is crafted to protect & ensure your satisfaction and provide safeguard on the durability of items purchased with us. This warranty specifically covers essential functional components of our products, ensuring their performance and reliability over time.

Coverage and Replacement

For qualifying Wolph products, we offer a replacement within 12 months of purchase. This replacement is contingent upon approval by a Wolph Support Representative as part of our Limited Replacement Warranty, unless explicitly stated otherwise on the product page. This policy is designed to address Functional Defects or issues that may arise within the specified timeframe.

Functional Components & Defects

For the sake of this Policy, functional components refer to components of a device, necessary for it's normal use.

Whereas, a functional defect, is any non-wear/tear or user induced damage that prevents the normal use of a product.

Example: A smartwatch with a broken strap buckle, will make it impossible for a user to secure the device on the wrist. Therefore, affects normal use/function.

For this to qualify a product under warranty, it must be found to be the result of manufacturer or factory defect and not the result of mis-use, normal wear/tear or lack of proper maintenance.

Components Covered by Warranty:

- Water Bottles:  Breach to sealing mechanisms and primary liquid containment area.
- Bags: zippers, broken straps, broken stitching and broken handles.
- Watches: broken watch straps, buckles, and dial.
- Electronics: power buttons, charging ports, and screen functionality.
- Footwear: Warranty encompasses detached soles, broken stitching, and detached lace eyelets.
- Outdoor Gear: Covered components include clips, straps, and weather-sealing features.

Exceptions

Exceptions to our Limited Replacement Warranty include but are not limited to:
1. Customer-Induced Damage: Products damaged due to customer actions or misuse are not covered.
2. Lack of Order ID: A valid Order ID is essential for processing warranty claims.
3. Insufficient Manufacturer-Originated Defect Evidence: Claims of manufacturer-originated damage require credible evidence and approval through our assessment process.

Warranty Claim Process

To initiate a warranty claim, kindly contact our Wolph Support Team, providing your Order ID and comprehensive details of the issue(Including Photos/Videos). Our representatives will guide you through the process and assess the product's eligibility for replacement under the Limited Replacement Warranty.

Additional Information

This limited warranty aims to protect against functional defects in Wolph products. Normal wear and tear, cosmetic imperfections, or damage due to misuse or neglect are not covered.

Conclusion

At Wolph, our commitment is to provide exceptional products and reliable service. The Limited Replacement Warranty underscores our dedication to ensuring the functionality and quality of our offerings.

For further inquiries or to commence a warranty claim process, please reach out to our support team.