Thank you for your interest in becoming a wholesale partner with Wolph. We value our wholesale relationships and aim to provide a seamless and mutually beneficial partnership. Please review the following policies and guidelines to ensure a successful wholesale experience:
Wholesale Pricing and Minimum Order Quantities:
- Wholesale pricing is exclusively available to approved wholesale partners.
- Minimum order quantities of 50 apply to each wholesale order.
- Wholesale prices are subject to change without prior notice, but any adjustments will be communicated in advance.
Ordering and Payment:
- Wholesale orders can be placed through our support team, or through a self-service wholesale link.
- Payments must be made in full before the order is shipped.
- We accept payment via credit/debit card, bank transfer, PayPal or other agreed-upon payment methods.
Shipping and Delivery:
- Wholesale orders are eligible for free Economy within 2 - 4 weeks.
- Premium Shipping methods can be applied on customer's request at additional cost.
- Shipping costs will be calculated based on the weight, dimensions, and destination of the wholesale order.
- Delivery times will vary depending on the availability of products and order volume.
- We strive to process and ship wholesale orders within 3 business days after payment confirmation.
- All Wholesale Orders will be delivered Import Duty Free, except when explicitly advised otherwise by a support agent during or after your order.
Returns and Exchanges:
- Wholesale orders are final and non-returnable, except in the case of defective or damaged merchandise.
- In the event of a defective or damaged item, please notify us within 30 business days of receiving the order.
- We may request supporting documentation, such as photos or detailed descriptions, to process the unit refund or replacement.
- Re-delivery shipping costs for unit defects or damaged items will be covered by Wolph
Marketing and Branding:
- We appreciate your support in promoting our products to your customers.
- Proper branding and attribution must be maintained when displaying or selling our products.
- Any marketing materials provided by Wolph should be used in accordance with our branding guidelines.
- Wholesale partners are expected to keep all pricing, product information, and wholesale policies confidential.
- Sharing this information with unauthorized parties may result in the termination of our wholesale partnership.
Please review these policies carefully and acknowledge your agreement by signing and returning a copy of this document. We look forward to building a successful wholesale partnership with you.
If you have any questions or require further clarification, please don't hesitate to reach out to our general support team with any queries.